Channels

Web and API channels

Three ways to reach a workflow that are not a social channel: the chat UI Flux generates, an HTTP endpoint, and the generic chat nodes for wiring Flux behind your own system.

The generated chat UI

Add a UI trigger and Flux builds a chat interface for the workflow. No channel setup, no credential, no external account.

Pair it with a Chat response node. It is the right choice for:

  • Testing — the fastest way to talk to an agent while building it.
  • Internal tools — an assistant for your own team that does not need a public channel.
  • Demos — showing an agent working without connecting anything.
The UI trigger generates this for you.

The API trigger

Turns a workflow into an endpoint. Your system posts to it, the workflow runs, and a Webhook response node returns the result.

That makes Flux usable as a service inside a larger architecture: a classification endpoint, an enrichment step, a summarisation call — anything you would otherwise build and host yourself.

PieceRole
API triggerReceives the call and starts the session
Webhook responseReturns the result to the caller
Shape the webhook response deliberately. The caller is a program, so return a stable structure it can parse rather than a sentence. Use the response template to pin the field names down.

Reading the request

What the caller posted is available to the next node through the template language:

{{POUT body.message}}

Rather than typing paths, drag the key from the trigger's Response JSON Keys into the field — see Node Template Language.

The generic chat nodes

Several nodes come in a Cognify flavour and a Generic flavour. The generic ones exist so Flux can sit behind a system that is not Cognify:

NodeTypeUse
Inbound Chat (Generic)TriggerA conversation arrives from your own system
Outbound Chat (Generic)ResponseThe answer goes back to it
Chat Transfer (Generic)ToolThe agent hands the conversation to your own agent desk

Use these when you already have a chat product, a helpdesk or a custom application and you want Flux to supply only the intelligence.

Choosing between the three

You want…Use
To test an agent right nowUI trigger + Chat response
A workflow your code can callAPI trigger + Webhook response
Flux behind your own chat productGeneric inbound + Generic outbound
Flux behind CognifyInbound + Outbound Chat
A public messaging channelMessaging channels